Why it’s critical for managers to listen👂 to their team members
Hey there, HR warriors! Rally Rachel here, and today I want to talk to you about a skill that’s critical for any manager: active listening🧏👂. You might be thinking, “Come on, listening is easy! I do it all the time!” But let me tell you, my friends, active listening is a game-changer when it comes to communication🗣️.
So what is active listening, anyway? It’s not just nodding your head and pretending to listen while you’re actually thinking about your next meeting. Active listening is about fully engaging with the person you’re speaking with – not just with your ears👂, but with your entire being👻.
When you’re actively listening, you’re giving the other person your full attention. You’re not interrupting or finishing their sentences 🥪 for them. You’re asking questions❓ and seeking to understand their perspective. And most importantly, you’re not judging👩⚖️ them or jumping to conclusions.
Now, I know some of you might be thinking, “But Rally Rachel, I don’t have time to listen to my team members for hours on end!” Well, my friends, active listening actually saves you time🕜 in the long run. When you take the time to truly understand your team members, you’ll avoid misunderstandings, miscommunications, and conflicts🥷.
Active listening also builds trust with your team. When your team members feel heard👂 and understood, they’ll be more likely to come to you with their concerns and ideas. They’ll feel valued and respected, and that’s what creates a positive and productive work environment😎.
Now, for your homework this week!
I want you to focus👀 on one specific aspect of active listening: asking questions. This week, I challenge you to ask at least one open-ended question to each team member you speak with. An open-ended question is one that can’t be answered with a simple “yes” or “no.” It encourages the other person to share more about their thoughts💭 and feelings🖐️.
📑 Homework Instructions:
Instead of asking “yes” or “no” questions like,”Did you finish that project yet?” ask open ended questions like, “What challenges did you face when working on that project?”
Instead of saying, “Do you understand what I’m saying?” ask, “What questions do you have about what we just discussed?”
Then BE PATIENT and wait for them to answer even if it gets awkward for a moment. I promise it will be worth it!
This may seem like a small change, but it can have a big impact 💥 on your communication 🗣️ with your team. Asking open-ended questions shows that you’re genuinely interested in hearing their perspective, and it can help you uncover valuable insights and ideas.
EXTRA ➕ CREDIT: Try this at home as well with your significant other, children, or friends. If nothing else, you will seem a lot smarter and more caring!
So, my friends, get out there and practice active listening with some open-ended questions this week. Let’s create a culture of communication that values listening, understanding, and respect.
Let’s do this,